Terms and Conditions

Terms and Conditions

Introduction

These Terms and Conditions outline the legal agreement between Silverstar Clearing & Forwarding Private Limited (hereinafter referred to as “Silverstar,” “we,” “our,” or “us”) and the client (“you” or “your”) regarding the use of our logistics, customs brokerage, freight forwarding, warehousing, and related services. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in full.

Scope of Services

Silverstar provides a comprehensive range of domestic and international logistics services, which include but are not limited to:

  1. Freight forwarding via air, sea, and land transportation
  2. Customs clearance and trade documentation assistance
  3. Coordination of import and export procedures
  4. Cargo consolidation, storage, and warehousing solutions
  5. Inland transportation and last-mile delivery logistics

We reserve the right to subcontract any part of our services to third parties, where appropriate, to ensure efficient and timely delivery.

Client Responsibilitie

Clients using Silverstar’s services are responsible for the following:

  1. Providing complete, accurate, and timely documentation necessary for processing shipments and customs clearances.
  2. Truthfully disclosing all relevant information pertaining to the nature, value, classification, and origin of goods.
  3. Ensuring that cargo is properly packed, labelled, and complies with safety regulations
  4. Settling all applicable duties, tariffs, taxes, and service fees promptly.
  5. Complying with all relevant laws, import/export restrictions, and international trade regulations.

Failure to fulfil these obligations may result in delays, fines, penalties, or termination of services.

Freight and Cargo Liability

Silverstar shall not be held responsible for:

  1. Delays or delivery failures resulting from third-party carriers, port congestion, labor strikes, or customs clearance backlogs.
  2. Loss or damage to goods due to acts of God, war, political unrest, piracy, or other force majeure events.
  3. Any damage or loss unless covered under a specific cargo insurance policy arranged and paid for by the client.

Clients are encouraged to secure cargo insurance where necessary.

Customs and Legal Compliance

While Silverstar acts as an authorized customs broker on behalf of the client, ultimate responsibility for legal compliance lies with the client. Specifically:

  1. Silverstar disclaims liability for fines, confiscations, or penalties arising from mis-declarations, prohibited items, or inaccuracies in the submitted. documentation
  2. Clients must ensure that all shipments comply with applicable international and domestic regulations, including but not limited to export controls, sanctions, and restricted commodities.

Payment Terms

  1. All invoices issued by Silverstar are payable within [e.g., 15] days of the invoice date unless alternative terms are agreed upon in writing.
  2. Overdue payments will attract a late fee of [e.g., 2% per month] on the outstanding balance.
  3. Continued non-payment may lead to suspension of services and/or legal proceedings to recover dues.

Storage and Warehousing

  1. Goods stored at Silverstar facilities beyond the agreed period may incur storage fees, calculated per day or per unit volume/weight as applicable.
  2. Unless otherwise agreed in writing or insured by the client, all stored goods remain at the client’s own risk.

Right of Lien

Silverstar reserves the legal right to retain possession of goods, documents, and related items until all outstanding charges — including freight costs, taxes, storage fees, and penalties — have been paid in full.

Limitation of Liability

  1. Unless a higher value has been declared in advance and additional insurance has been arranged, Silverstar’s liability is limited to the lesser of:
    • The declared value stated in the service agreement, or
    • [e.g., USD $100] per shipment
  2. This limitation does not apply where otherwise mandated by international transport conventions (e.g., Hague-Visby Rules, CMR, Warsaw Convention).

Force Majeure

Silverstar shall not be held liable for any failure or delay in service performance caused by events beyond our control, including but not limited to natural disasters, strikes, equipment failure, acts of government, or unforeseen disruptions in transportation networks.

Termination

Either party may terminate the service agreement by providing written notice of [e.g., 30 days]. All pending obligations, including payments for services rendered up to the termination date, must be settled prior to termination becoming effective.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Country/State]. All disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

Amendments

Silverstar reserves the right to revise, update, or modify these Terms and Conditions at any time. Clients will be notified of any material changes through official communication channels including email and our company website. Continued use of our services after such updates constitutes acceptance of the revised terms.

Contact Information

For any inquiries or clarifications, please contact us:

Silverstar Clearing & Forwarding Private Limited

  1. B-211, Shree Nand Dham, Sector-11, CBD Belapur, Navi Mumbai-400614
  2. +91 9699445171
  3. eximsilverstar@gmail.com
  4. www.silverstarcf.com